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FAQ


Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site. Only your account's initial placeholder, a page that is placed within your webspace and reamains there until you have uploaded your personalized content, does identify Imagixx as your webhost.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept all major credit cards through our PayPal account, billing@imagixx.net, as well as checks, drafts, auto-drafts, and money orders. Payment methods are referenced on your invoice.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, we allow adult sites so long as your content complies to all applicable laws. Your should read our Terms of Service for further details.

Q. Is tax included with my monthly or yearly plan?
A. Yes, any tax that we are required to collect is included within the price. (To date, internet services remain untaxed within the US.) There are no hidden charges.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No. Due to security reasons we do not offer telnet or shell access. However, for the wide variety of chores there are alternatives. You are still able to unzip files on the server using our file manager, to setup cron jobs, to chmod, etc. through various tools within your Cpanel.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. How do I list the nameserver to use for my domains?
A. Normally, you should use ns1.imagixx.net and ns2.imagixx.net. However, please read your welcome e-mail for your specific set-up information. If you have lost your welcome email you can email us requesting your dns settings.

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cpanel/

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. COFFEE CUP FTP is a popular FREE FTP program, available from here. There are several other good FREE FTP programs. And, finally, our File Manager within Cpanel provides file-uploading capability.

Q. It's not letting me upload my files! What's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put yourdomain.com. Some of our servers may require  mail.yourdomain.com. One of these will work.

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Most software versions are identified within your Cpanel. But, here are a few notable software versions:

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How do I get the Price/Value Guarantee?
A. Simply email us at sales@imagixx.net and provide the URL of the web hosting package that you're considering - and we'll do the analysis. If, indeed, you have found a comparable offering (there are many variables here: reliability, package inclusions, limitations, guarantee, time/experience in the web hosting business, equipment, facilities, connectivity - to name a few) at a lower cost, we'll adjust your future billings accordingly. (We do monitor our competitors, and your assistance in this regard is appreciated!!)

Q. How do I get the 30 day money back?
A. Simply email us at sales@imagixx.net and include your username, password, and why you wish to cancel - within thirty days, and we'll process your refund within 24 hours. (No "reason" for your cancellation is required. However, we can't remember the last time someone requested a refund due to their dissatisfaction with our service. But, sometimes, personal reasons/circumstances do unfortunately intervene.)

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. Simply email us at sales@imagixx.net and include your username, password, and why you wish to cancel. (No "reason" for your cancellation is required. However, we can't remember the last time someone requested a refund due to their dissatisfaction with our service. But, sometimes, personal reasons/circumstances do unfortunately intervene.) Of course, once you cancel, all of your content on our servers will be deleted. Cancellations take place at the END of your current billing period. See our Terms of Service, Cancellation

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email sales@imagixx.net to do so.

Q. Whats is the path to the free shared ssl?
A. We manually activate the shared ssl on each site. So, email support@imagixx.net and let us know that you would like to access your shared ssl. We'll set it up and provide you with the details.

Q. I'm going to purchase my own ssl. What do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.imagixx.net so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main site's ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the site's dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.

    1. "New Domain Name:"   You will put in the newdomain.com, but do not put www in the name!

    2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

    3. "Password:" fill in any password you want here.


Q. Help! I added an addon domain. Why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

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